當你要在booking.com訂房時 請先注意幾件事 

1. 標示只剩最後一間 在你下訂完之後 還是會有一間

2. 標示只有今天特價 在過了今天之後 還是會有特價

這幾年在booking.com走跳的經驗 已經讓我處變不驚

不再因為網頁上那些危言聳聽的紅色特惠字眼嚇得一愣一愣

但這次巴塞隆納之行 走到哪衰到哪 

booking.com理所當然的來嘎了一角 還是非常重要的壓軸要角

booking.com的評價只能打100字 以下是完整版千字負評獨家首度露出:

 

Yes. it's cheap, rating 9 and in city center. But your bed will collapse during sleeping!!!

I booked 11 nights but there were 3 nights I couldn't sleep because of their unqualified facility. 

1. Ridiculous!!!! Before this ridiculous farce happened, I already slept there for 8 nights.  The bed made noise all those 8 nights while I turned over. Then on the 9th night! The bed collapsed while I was just sitting on it!!!! (I'm less than 50 kg)  I called the host, she and a guy came without any apology and just picked up the structure and put them back to the bed frame. After they went back, the bed collapsed again during my sleeping at 12:30am. I called the host, she came alone with a tape to fix those structures. And she said that the shop won't  open until tomorrow so that she couldn't buy the proper fixing material. That was 1:00am, I was extremely tired. Then I couldn't sleep due to the frightening and insecurity, as a farce should be, the bed broken again at 9:00am! Terrible experience!!!!! Paying for suffering!! 

The next day they didn't fix the bed at all. I had no place to rest even though I didn't sleep last night. I called the host like crazy, she just didn't reply. After 9:00pm a very rude guy came with tapes, I asked him "if I still have to sleep on this broken bed? The tapes didn't work last night. " He was angry and said " give me a break ok?" I was the one who haven't slept last night and have to catch 5:00am flight the next day. He was so angry for making my trip miserable? And I just asked once with normal attitude, his impatient attitude made me very upset that moment. 

The room next to me was checked out in that afternoon, I asked they can I just move to that room? I didn't have a place to even sit on for all day. They responded " no! there is someone will check in tonight" until 9:30pm there was no one checked in.  After knowing I would leave at 6:00am the next day, in a sudden, they agreed I can stay in the next room. Actually , there was no one would check in tonight from the beginning! They were also liars!!!
After I moved to the next room, the host finally showed up and gave me back the fee of those 2 nights and a Barcelona small purse. That was a good gesture, but I still have to reveal the truth.

In the last night , I found out the bed in the next room was the same bed-support structure without fixed or glued , the bed- collapsed nightmare just haunting me, I couldn't fall asleep again. 

2. I booked this guesthouse just 1-2 hours before I checked in. They send me an e-mail said "your room is ready". While I arrived I didn't think the it was ready. The looking was ok, but it was extremely smelling. All duvets and blankets were smelling like someone's sweating foot. I couldn't sleep the whole night. I had to take all those bed materials out of the room and covered myself with 2 sweaters and 1 heavy coat , still couldn't fall asleep whole night. 
The next day, they changed pillows,comfort  and duvets, but, still was like living in someone's old sock. I found out it was the mattress! The foot smelling deeply goes into the mattress. I reported it, then they changed the mattress. I finally could have a clean room to welcome the bed-broken farce. 

3. No soundproof at all. You thought you will have a private room , but it is just a visually private room. You can hear exactly everything from your next door, talking, walking,  coughing , open door... you and your next door are forced to be unbelievably intimated, knowing every actions and movements of each other's.  Even with earplugs you can hear people shouting on the streets, and next door's coughing. 

4. It was a small and cold room without a heater, a desk, a chair. The window couldn't block the wind going inside the room . Cold and very noisy. 

5. 20 euros deposit for the keys. (I don't actually mind only if the bed was solid and won't collapse ) 

6. I slept there for 11 days, they only changed my towel and bed covers once(including cleaning my room), it was the nights before the last night. (I don't actually mind only if the bed was solid and won't collapse ) 

 

懶得看英文的跳過無妨 直接看下去應該多少知道始末

我原本想到這件事就會很火 但回到奧斯陸後吃飽睡 睡飽吃

人也和善許多 在聖家堂許下的心願(希望上天能賜給我寬恕的力量)

似乎冥冥中實現了(也可能只是記性不好)

 

這家廉價bnb在booking.com評價9分以上簡直是天理不公

入住第一天 像住在剛打完籃球的國中男生的臭襪子裡

整個床單 被套 寢具都是腳臭味 我徹夜怒把所有東西移到客廳

蓋著自己的羽絨外套 穿兩件毛衣 還是臭到無法入睡

我當下非常火 住旅館卻夜不成眠能不火嗎?付錢聞腳臭能不火嗎?

隔天反應後 他們幫我把寢具換過 還是臭 根生蒂固的臭 

後來我發現是床墊 尤其在放腳的位置 萬年腳臭味已經滲入床墊

由內裡而外瀰漫整房 再隔天反應後 他們幫我換了床墊總算解決了

 

即使能聽見隔壁房波蘭籍男男情侶鉅細彌遺的咳嗽聲和聊天聲

街上一舉一動 一喧一鬧都像3D環繞立體音效在房間內原音重現

我還是默默決定要給這家旅館不錯的評價 畢竟在市中心 

公用廁所也隨時都有人來清掃 直到最後兩晚 發生床倒塌的鬧劇

 

第一次睡到床會塌陷的旅館 床 難道不是一家旅館最基本的設備嗎?

塌陷之後 我打給房東 他拿膠帶來把已經彎曲不成形的床支架亂纏一通

要我再睡在上面 天地良心! 你他媽自己敢睡嗎? 還讓客人睡!

但我還是睡了 大半夜的能怎麼辦? 一晚如睡針氈 一動就醒 怕床倒塌

早上九點床還是塌了 傳訊給房東 他說他們今天肯定會處理好

結果弄到晚上十點還沒人來處理 我求爺爺告奶奶的狂打給房東

他才派了個凶神惡煞的中年男子來 又帶了一捲踏馬的膠帶

我不過問了一句 “難不成我今晚又要睡在膠帶纏著的床架上?”

他就暴怒說 " give me a break ok?"  真想一巴掌給他死 他怎麼不去死?

但身為獨行女子 和這種流氓獨處一室 只能怒目噤聲 明哲保身 踏馬的

他甚至逼我再度睡在那張床上面 幸好本人的幸運體質神救援

折騰到半夜 後來睡在隔壁空房 房東主動退了最後兩晚房錢給我

 

經歷此事 我才發現booking.com根本對消費者一點保障都沒有

住到惡劣的房源只能捏著LP忍氣住下去 住完之後想投訴?

告訴你 投訴無門! 他們連投訴的機制都沒有

想檢舉也沒辦法 寫信到客服email沒有人會回 這就是免費平台的售後

你唯一能做的 就是給旅館一個一百字以內的評價 

他們還會把負評藏在眾評價深處 只顯示一堆好評價在預訂首頁

訂了房 刷了卡之後 你就是一盤魚肉任人宰割  

如果這場塌床鬧劇結尾是 我被逼迫睡在壞掉的床上

連續兩晚不成眠 然後房東沒有羞恥 吃人夠夠 裝死不肯退錢給我 

我只能自己check out後回去縱火了 否則還有誰能伸張正義 維持天理?

 

相較之下airbnb反而比較靠譜 有個收費的第三方 能稍微主持公道

去巴塞隆納前 我還在那邊說什麼couchsurfing風險高啊 花錢消災啊

事實上 只要你沒有錢住五星級高級酒店

airbnb, booking.com 全部都是風險 只要不是住在家裡就會有風險

 

今年我的新年新希望 就是不要再出國旅行了

算一算去年竟然出國旅行了五次 有什麼必要這樣折騰自己?

今年會好好在奧斯陸待著 我房間的床四隻腳堅定地站著都不會倒

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